Payments & Contracts
1. How do I place an order?
Orders are placed directly through our website. Once you’re logged in and browsing our offer list, as you click into individual coffees you’ll see pricing information populate with differing options based upon the volume you might order. You tell us how many you want to buy and then click add to cart. From here you can continue to checkout or keep shopping. Your sales representative can help place an order on your behalf if needed, otherwise we recommend you log into your account and follow the checkout process. Kansas City warehouse orders placed by 11am ship the same day in most cases.
2. How do Payments work on the website?
Payments can be made via credit card, contract-buying, or bank transfer at checkout. We have worked hard to be able to offer options to our customers because we know everyone has unique cashflow situations. We put everything up front so that our transactions are as transparent as possible. Please read the terms and conditions carefully.
3. How do Contracts work on the website?
Contracts outline agreed-upon coffee purchases over time. These ieme periods can be anywhere from 1-6 months. Once you have decided on what you want to order and click submit, your proposed contract will be forwarded to us for approval. If we approve it you’ll get verification and then you can view and manage your contracts in your account dashboard. From your dashboard you’ll be able to schedule releases from your contract. If for some reason we are unable to approve your contract, your sales rep should be in contact with you to explain our reasons and present options.
4. How do I edit a website order if it's already submitted by a client?
Once an order is placed, modifications can only be made by contacting our support team, so make sure that you’re certain before you click submit that you’ve crossed your t’s and dot your i’s. We can go in and change it later, but you’ll end up getting way more emails than you probably wanted.
5. How can I confirm an order was placed?
You will receive a confirmation email at the address we have on file. You can also verify orders and see their shipment status in the account dashboard
6. Where can I see contracts remaining to be filled?
Contract balances can be viewed in the client’s account. These balances will reflect which coffees are still in our warehouse, and how much remaining you have on your bill.