FREQUENTLY ASKED QUESTIONS

When you connect your bank account and pay via ACH (bank transfer), you automatically save 3% on every purchase. This discount is applied at checkout and stacks with volume discounts and any other applicable promotions. Simply connect your bank account once during checkout and the discount will be applied to all future orders paid via ACH.

You earn 2% back in Reward Points on every purchase. These points accumulate in your account and can be redeemed at checkout on any future order. Points are valued at $0.02 each (2 cents per point) and can be applied to reduce your order total. Your points never expire as long as you remain an active customer with orders within the past 12 months.

Yes! Your final price reflects all applicable discounts combined: base price, volume tier discounts (buy more, save more), the 3% ACH discount when paying by bank account, and any loyalty rewards you choose to apply. You'll always see your final price clearly displayed on each product page and in your cart.

You can connect your bank account during checkout when selecting your payment method. Choose "Pay by Bank Account (ACH)" and follow the secure verification process through our payment partner, Stripe. Once connected, your bank account will be saved for future purchases, and the 3% discount will be automatically applied.

You can apply your Reward Points at checkout on any order. During the checkout process, you'll see your available points balance and can choose how many points to redeem. Points can be used to reduce your order total (including shipping costs) up to the full order amount.

Our "Buy More, Save More" pricing offers better per-pound rates as you order larger quantities. Each product page displays the volume pricing tiers. For example, ordering 1-5 bags might be at one price, while 6-10 bags gets a better rate, and 11+ bags gets an even better rate. These volume discounts stack with the 3% ACH discount for maximum savings.

If you return an order, any points earned from that purchase will be deducted from your account. If you used points on the returned order, those points will be credited back to your account. Contact our support team if you have questions about a specific return situation.