Frequently Asked Questions (FAQ)

General Questions

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1. What is Anthem Coffee Imports?
We are a specialty coffee importer dedicated to sourcing and delivering the highest quality coffee beans from countries around the world. We partner with farmers and exporters to ensure you get quality coffees in your cup.

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2. Where is Anthem Coffee Imports located?
We are based in Kansas City, but we work with coffee producers and customers globally. We operate our own warehouse, allowing us to turn around your coffee orders as fast as possible

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3. How can I contact Anthem Coffee Imports?
You can reach us through our Contact Us page.

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4. Where do you source your coffee from?
We source our coffee from almost all coffee producing countries around the world. Our focus is on building sustainable direct relationships with farmers so that we can reliably purchase the same coffees year after year. We have relationships up and down throughout the industry and cup through thousands of offers each year, looking for the best quality highest value coffees that we can offer to you.  

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5. Are your coffees ethically sourced?
Absolutely. We prioritize direct trade, fair pricing, and sustainable farming practices to support coffee-growing communities. You’ll be able to see specific information about each farm or farmer that we purchase in an individual coffee’s offerlist entry.

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6. Do you offer organic or fair-trade certified coffee?
Yes, we offer a variety of organic and fair-trade certified coffees. Look for the certifications listed on our product pages.

Events

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‍How can I contact Anthem Coffee Imports?
You can reach us through our Contact Us page.

Logistics & Warehouse

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‍1. How do I know if my order is shipped?
You can check order status and tracking details in the order dashboard of your account.  When you order has left our warehouse, you will recieve an email notice of your orders shipping confirmation with tracking numbers.  If you requested a call ahead during checkout, the phone number provided will be used by the carrier to schedule an appointment.

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2. How do I know if my order was delivered?
Delivery confirmations are available in the tracking details section of your order dashboard.

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3. How do I check available inventory?
Inventory details on our Offer List are updated in real-time. Check our Offer List for the latest coffee offerings that are still in Origin, in Transite or Warehouse location.

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4. How do I order Samples?
Clients can request samples through their account by clicking on the Get a Sample button on any individual coffee’s page. These samples are processed daily and sent via UPS to the address we have on file for your company.  

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5. Can I put a hold on a specific coffee that I want to sample first before buying?
Clients can place a hold through their contract portal or contact customer service.

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6. What if my order arrives damaged?
If you order arrives damaged from transite, please note as many details as possible on the BOL.  Pictures of the damage are the best way to communicate and document a claim with the carrier.  Please contact customer service so we can resolve the damaged order as soon as possible.

Payments & Contracts

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1. How do I place an order?
Orders are placed directly through our website. Once you’re logged in and browsing our offer list, as you click into individual coffees you’ll see pricing information populate with differing options based upon the volume you might order. You tell us how many you want to buy and then click add to cart. From here you can continue to checkout or keep shopping. Your sales representative can help place an order on your behalf if needed, otherwise we recommend you log into your account and follow the checkout process.  Kansas City warehouse orders placed by 11am ship the same day in most cases.

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2. How do Payments work on the website?
Payments can be made via credit card, contract-buying, or bank transfer at checkout. We have worked hard to be able to offer options to our customers because we know everyone has unique cashflow situations. We put everything up front so that our transactions are as transparent as possible. Please read the terms and conditions carefully.  

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3. How do Contracts work on the website?
Contracts outline agreed-upon coffee purchases over time. These ieme periods can be anywhere from 1-6 months. Once you have decided on what you want to order and click submit, your proposed contract will be forwarded to us for approval. If we approve it you’ll get verification and then you can view and manage your contracts in your account dashboard. From your dashboard you’ll be able to schedule releases from your contract. If for some reason we are unable to approve your contract, your sales rep should be in contact with you to explain our reasons and present options.  

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4. How do I edit a website order if it's already submitted by a client?
Once an order is placed, modifications can only be made by contacting our support team, so make sure that you’re certain before you click submit that you’ve crossed your t’s and dot your i’s.  We can go in and change it later, but you’ll end up getting way more emails than you probably wanted.  

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5. How can I confirm an order was placed?
You will receive a confirmation email at the address we have on file.  You can also verify orders and see their shipment status in the account dashboard

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6. Where can I see contracts remaining to be filled?
Contract balances can be viewed in the client’s account. These balances will reflect which coffees are still in our warehouse, and how much remaining you have on your bill.